We stand behind our work with complimentary adjustments, not cash refunds. Our goal is to protect your hair, honor the artistry of the service, and make sure you feel confident with your final result.
If you are not satisfied with your styling service, we offer a complimentary restyling appointment within 7 days to help meet your expectations.
We want you to love your haircut. If you need adjustments, you may return for complimentary corrections within 7 days of your original appointment.
Color results matter to us. If you have any concerns, please contact us immediately and return to the salon within 5 days for review.
At Sonias, hair health is our top priority. Achieving your dream blonde or color transformation is a journey, not a single appointment. Depending on your current hair level, hair history, and overall integrity, reaching your goal may require 1 to 3 separate sessions to maintain the strength and beauty of your strands.
All services are provided as described at the time of booking. Color services are performed professionally using high-quality products to help protect the integrity of your hair.
Any additional services requested outside the original scope may incur extra charges.
Instead of a cash refund, we offer a complimentary adjustment if changes are needed within 3 to 5 days of the original appointment.
Services received cannot be refunded due to the artistic, time-based, and customized nature of salon work.
All services rendered are non-refundable. Our policy is clearly displayed, and all services are performed with professional care and industry standards.
Extreme blonding or major color transformations typically require multiple appointments. Please plan for at least 2 to 3 sessions if you are moving from a dark starting point to a light blonde result.
Most clients reach their desired level of lightness within 1 to 3 visits, spaced approximately 4 to 6 weeks apart to allow for proper recovery and home care maintenance.
Clients must disclose previous box dye, henna, chemical treatments, lightening services, or any other color history. These factors directly impact how the hair lifts and how many sessions may be needed.
Color results vary based on hair type, hair integrity, texture, porosity, previous color history, and how the hair lifts during the lightening process.
Inspiration photos are used as a reference, but exact results cannot be guaranteed due to lighting, filters, AI effects, hair condition, and natural undertones.
Clients must return to the salon for a visual inspection before any corrective service is performed. All adjustments will be completed by our team to ensure the quality and integrity of the service.
We reserve the right to refuse service for reasons including, but not limited to, intoxication, harassment, inappropriate behavior, or hair/scalp conditions that may compromise safety or results.
Clients are required to disclose any known allergies, sensitivities, previous adverse reactions to hair treatments, and full color history.
By receiving services, clients acknowledge potential risks, including chemical damage, allergic reactions, or unexpected color results based on hair history. A signed consent form may be required prior to chemical services.